At poneclub, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have as a Filipino player on our platform. We are committed to keeping your data safe and handling it responsibly at all times.
Last updated: June 2025
When you register an account on poneclub, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address. We also collect financial information such as your preferred payment method details — for example, your GCash or Maya account reference — in order to process deposits and withdrawals securely. During your use of the platform, we automatically collect technical data including your device type, browser version, IP address, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the platform for Filipino players. We do not collect more information than is reasonably necessary for the purposes described in this Privacy Policy.
The personal information you provide is used primarily to create and manage your poneclub account, verify your identity in accordance with applicable regulations in the Philippines, and process your financial transactions accurately and on time. We also use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are necessary for the operation of your account and cannot be opted out of entirely. Where you have given your consent, we may also send you promotional communications about new games, bonuses, and special offers available on poneclub; you can withdraw this consent at any time by updating your account preferences. Your data is used internally to analyse platform usage patterns, improve our mobile-first experience, and ensure that our services remain relevant and accessible to players across the Philippines. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
poneclub does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — this is a firm commitment we make to every Filipino player on our platform. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud hosting providers; these partners are contractually bound to handle your data securely and only for the specific purposes we have authorised. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose your personal information — for example, in response to a valid court order or a request from a government agency with jurisdiction over online gaming operations. If poneclub undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will always inform you of any material changes to how your data is shared, to the extent permitted by law.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations governing online gaming in the Philippines. Financial transaction records may be retained for a longer period in order to comply with anti-money laundering regulations and other legal obligations. poneclub implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure — these include data encryption in transit and at rest, access controls, and regular security reviews. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your poneclub account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately so that we can take prompt action to protect your data and funds.
As a Filipino player, you have rights over your personal data under applicable data protection laws, including the right to access a copy of the personal information we hold about you, the right to request corrections to inaccurate or incomplete data, and the right to request the deletion of your data in certain circumstances. You also have the right to object to or restrict certain types of processing, and the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before your withdrawal. To exercise any of these rights, you may contact our support team using the email address provided in the footer of this page, and we will respond to your request within a reasonable timeframe in accordance with applicable law. Please note that some requests may be subject to identity verification before we can process them, in order to protect the security of your account. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.
poneclub uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyse how players interact with our mobile-first interface. Essential cookies are necessary for the platform to function correctly and cannot be disabled — these include session cookies that keep you logged in during your visit and security cookies that help us detect fraudulent activity. We also use analytics cookies to understand how Filipino players navigate the platform, which pages are most visited, and where improvements can be made; this data is processed in aggregate and does not identify you personally. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the platform. By continuing to use poneclub after being informed of our cookie practices, you consent to the use of cookies as described in this section.
poneclub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer to players in the Philippines. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly via your registered email address or through a notice on the platform. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of poneclub after any changes have been posted constitutes your acceptance of the revised Privacy Policy. If you have any questions about this policy or how your data is handled, please visit our FAQ page or reach out to our support team using the contact details in the footer below.
Now that you know how we protect your personal data, you can play with confidence. Register a free account today and enjoy mobile-first gaming in the Philippines — sports betting, casino-style games, and fish shooting all in one place.